Your Adviser works with Arigal Consulting for a number of reasons, all of which benefit you, the client. These are:
Arigal Consulting is structured to support your Adviser, allowing them to concentrate on you, ensuring your needs are met.
Where your needs require specialist advice your Adviser has access to a network of support to provide the solutions.
All our Advisers are monitored in accordance with the FSA guidelines and their policy of Treating Customers Fairly. This ensures that you always get the best quality service.
Mutual Commitment
Our commitment to you
- We will always act professionally and your interests will come first at all times
- We will tell you what we will do and what we won't
- We will be friendly, courteous and responsive
- We will act with integrity, honesty and openness in everything we do for and with you
- We will be totally transparent with regard to our dealings with you
- We will absolutely respect your confidentiality
- We expect to develop a long-term partnership with you, to help you achieve your lifetime goals
- We will aim to meet agreed deadlines and where we can’t we will update you as early as possible
- We measure our success based on your perception of our service
Your commitment to us
- You will be open, frank and honest with us at all times
- You will tell us as early as possible of any concerns you have about our work together
- You will provide feedback about our service as this is critical to our continuing ability to innovate and improve
- You will give us all the information we need to work with you on your financial plan, within the timescales we agree
- You will make time available to play your part in the delivery of your financial plan
- You will pay your mortgage and loan fees with us as agreed
- You will give consideration to referring us to at least one other person who you believe would benefit from working with us